Here to help
The common questions are answered below. For anything else, write to scarabcity.app@gmail.com. A person reads every message, usually within two days.
What does the number mean?
It is how calm the city is for your dates, on one 0 to 10 scale, for a sensible adult who is simply there. A zero means nothing Scarab can see rises above the ordinary. Ten is the far end of what the world produces. Each kind of danger is measured separately against published science, and the city's number is the single worst of those measurements, never an average. The words beneath the number tell you which one drives it and why. The full text is on the How it works page.
Which dates can I read?
Today and the month ahead: any stay of up to thirty nights that begins within the next thirty days. A search reads one city. A route reads up to seven cities, leg by leg.
How current is a card?
Every card carries the day it was read. Weather is refreshed for every city on a regular rhythm, and hazard feeds are checked on their own. A saved card is kept for seven days and shows the day it was read. With a pass, it reads fresh each time you open it.
Which cities are covered?
Thousands of cities worldwide, the places people actually travel to, and the list grows. If we do not cover a place yet, the app says so. Tell us the city you wanted; requests shape what we add next.
The card reads low, but the headlines don't. Which is right?
Possibly both. A headline can be real and still change little for a person standing in that city: a country-wide alert is not your neighbourhood, and dramatic is not the same as significant. Scarab reads what its feeds can measure for the city itself. When it cannot measure a danger, it says nothing rather than guessing. It never says a place is safe.
Does Scarab track me or need my personal data?
No. There is no account. Your searches, saved cities and settings stay on your phone. The server receives the city, your dates and a random identifier your phone generated, and keeps no record of which city you asked about. The details are in the privacy policy.
What is free, and what costs money?
Your first ten reads are free, once per device. Then a pass that ends by itself, for a month or a year, or a plan that renews until you cancel it in your Apple Account settings. A route across several cities comes with a pass. Prices are shown in the App Store.
How do purchases, cancellations and refunds work?
Purchases are made through the App Store and charged to your Apple Account, under Apple's terms. A plan can be cancelled any time in Settings, Apple Account, Subscriptions; it runs to the end of the period you paid for. Refunds are requested from Apple at reportaproblem.apple.com. If something went wrong on our side, write to us and we will help. "Restore purchases" in the app's settings brings a purchase back after a reinstall.
Is Scarab official travel advice?
No. Scarab is situational awareness, not official advice. It informs your own judgment and never replaces your government's travel advisory, the instructions of local authorities, or your own good sense. In an emergency, contact local emergency services. The disclaimer says this in full.
I found something that looks wrong. What should I do?
Tell us. A card that reads calmer than a city truly is, is the one failure we care most about catching. Write to scarabcity.app@gmail.com with the city, the dates and what you saw. Reports like this get first attention.
Who can use Scarab?
Scarab is for personal, non-commercial use by people aged 16 and over. If you want Scarab inside a product or an organisation, write to us about teams and API access instead.